Privacy policy

Last Updated: June 2026
At NZ Clothing Lab ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, purchase products or services, or interact with us.
By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, request a quote, or contact us, we may collect the following information:
Personal Information
  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
Order Information
  • Products purchased
  • Order history
  • Design files and artwork submitted
  • Custom order information and requests
Payment Information
Payments are securely processed through trusted third-party payment providers. We do not store your complete credit card or banking information.
Website Information
We may automatically collect:
  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Website activity
  • Cookies and analytics information

How We Use Your Information

We use your information to:
  • Process and fulfil orders.
  • Provide customer support.
  • Create and deliver custom products and services.
  • Communicate with you regarding your order or enquiry.
  • Improve our website, products, and services.
  • Prevent fraud and maintain security.
  • Comply with legal obligations.
  • Send promotional emails and updates if you have subscribed to receive them.

Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
  • Remember your shopping cart.
  • Save your preferences.
  • Analyse website traffic.
  • Improve website performance.
  • Provide personalised advertising.
You can disable cookies through your browser settings, although some parts of the website may not function correctly.

Third-Party Services

To operate our business, we may share information with trusted third-party providers, including:
  • Shopify
  • Payment providers
  • Shipping and courier companies
  • Email marketing services
  • Website analytics services
  • Advertising platforms and social media providers
These providers only receive information necessary to perform their services.
We do not sell, rent, or trade your personal information.

Payment Security

All payments are processed through secure third-party payment gateways. Payment information is encrypted and handled according to industry standards. NZ Clothing Lab does not store full payment card details.

Marketing Communications

If you choose to subscribe to our mailing list or marketing communications, we may occasionally send you updates, promotions, or information regarding our products and services.
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

Data Retention

We retain your information only for as long as reasonably necessary to:
  • Provide our products and services.
  • Maintain business records.
  • Comply with legal and tax obligations.
  • Resolve disputes and enforce our policies.

Protecting Your Information

We take reasonable steps to safeguard your personal information against unauthorised access, misuse, loss, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:
  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent for marketing communications.
  • Contact us regarding any concerns about your privacy.

Children's Privacy

Our products and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Custom Designs and Submitted Artwork

When you submit logos, artwork, or design files to NZ Clothing Lab, you confirm that you have the right or permission to use those materials.
We may store submitted files for the purpose of completing your order, re-orders, customer support, and maintaining order records.
Customers remain responsible for ensuring that submitted content does not infringe on any copyright, trademark, or intellectual property rights belonging to others.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be effective immediately upon posting to this page.
Your continued use of our website constitutes acceptance of any changes.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

NZ Clothing Lab
New Zealand

📧 Email: contact@nzclothinglab.co.nz🌐 Website: www.nzclothinglab.co.nz

Effective Date: June 2026