Shipping policy

Last Updated: June 2026
At NZ Clothing Lab, we are committed to delivering your order as efficiently and safely as possible. Please read the following Shipping Policy carefully before placing an order.

1. Order Processing

Orders are processed during normal business days (Monday to Friday, excluding public holidays).
Processing times may vary depending on:
  • Product availability
  • Order volume
  • Customisation requirements
  • Supplier lead times
  • Public holidays
Custom orders and design-related services may require additional production time.

Production Times

Estimated production times vary depending on the product or service ordered.
Production time estimates are provided as a guide only and may vary.
Delays may occur due to:
  • Supplier availability
  • Material shortages
  • Public holidays
  • Courier delays
  • Circumstances beyond our control
NZ Clothing Lab is not liable for delays caused by third parties.

Shipping Locations

We currently ship throughout New Zealand.
International shipping may be available on selected products and destinations.
Shipping availability and pricing will be shown during checkout.

Shipping Rates

Shipping costs are calculated at checkout based on:
  • Order size
  • Weight
  • Delivery location
  • Shipping method selected
Promotional free shipping offers may apply from time to time.

Estimated Delivery Times

New Zealand
  • North Island: 1–3 business days
  • South Island: 2–5 business days
  • Rural addresses: Additional delivery time may apply
Delivery times are estimates only and are not guaranteed.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.
Customers are responsible for monitoring tracking updates provided by the courier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.
NZ Clothing Lab is not responsible for:
  • Incorrect addresses supplied by customers.
  • Failed deliveries caused by inaccurate information.
  • Additional shipping charges resulting from incorrect details.
Orders returned due to incorrect information may require additional shipping charges before re-delivery.

Lost, Delayed, or Damaged Parcels

Once orders have been handed to the courier, delivery times are outside our control.
If your parcel arrives damaged or appears lost, please contact us as soon as possible.
We will work with the courier provider to investigate and assist where possible.
NZ Clothing Lab is not responsible for delays caused by:
  • Courier network issues
  • Weather events
  • Public holidays
  • Natural disasters
  • Circumstances beyond our control

Split Shipments

Some orders may be shipped separately depending on stock availability or supplier arrangements.
Customers will be notified if split shipments are necessary.

Delivery Responsibility

Ownership and responsibility for products pass to the customer upon delivery to the shipping address provided during checkout.
Customers are responsible for ensuring that a secure delivery location is available.

Pickup Orders

Where local pickup is offered, customers will be notified when their order is ready for collection.
Pickup instructions and collection times will be provided directly.

Customs and Duties

International customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their country.
These fees are not included in product or shipping prices unless stated otherwise.

Shipping Delays

While we aim to deliver orders promptly, estimated shipping times are not guaranteed.
NZ Clothing Lab is not liable for losses, damages, or expenses arising from delayed shipments.

Contact Us

For any shipping enquiries, please contact:

NZ Clothing Lab
New Zealand

📧 Email: contact@nzclothinglab.co.nz 🌐 Website: www.nzclothinglab.co.nz

Effective Date: June 2026